Refund policy

At Glassy, we want you to be satisfied with your purchase. If you are not completely happy, you may be eligible for a return under the conditions below.

Returns

  • You may return your order within 14 days of receiving it.

  • Returned items must be unused, undamaged, and in good condition.

  • The product must be returned in its original packaging, including all accessories and components.

  • We reserve the right to refuse returns that show signs of wear, damage, or improper use.

Return Shipping Costs

  • Customers are responsible for all return shipping costs.

  • Shipping costs are non-refundable.

  • We recommend using a trackable shipping method, as we are not responsible for lost return shipments.

Refunds

  • Once your return is received and inspected, you will receive a partial refund based on the condition of the returned item.

  • The refund will be issued as a percentage of the original purchase price.

  • Refunds are processed to the original payment method.

  • Please allow 5–10 business days for the refund to appear in your account after approval.

Discount on Next Order

As a courtesy, customers who complete a return may receive a discount on their next order, which will be sent by email after the return has been processed.

Non-Returnable Items

We do not accept returns for:

  • Items that are damaged due to misuse

  • Items returned outside the return window

  • Items that are not in their original condition

How to Start a Return

To request a return, please contact our support team before sending anything back. Returns sent without prior approval may not be accepted.

Contact

If you have any questions about this return policy, please contact our support team through the Contact page on our website.